Cin7 starts at $349/month — but MRP and Advanced Manufacturing require the Pro plan at $599/month, and the B2B portal costs extra on top. After the DEAR Systems acquisition, support wait times stretched from hours to weeks. Here's the full picture.
Based on documented reviews from Capterra, G2, and Shopify App Store.
Cin7 acquired DEAR Systems in 2022, and long-term customers report support fell off a cliff almost immediately. Tickets sit for weeks. Live support is near-impossible to reach on standard plans. For manufacturers who need fast answers when production is running, a multi-week support queue is not a support strategy.
"Since the company has been acquired by Cin7, support has really declined. We've had a critical support case open for 3 weeks and it is still not resolved." — Cin7 Core customer, Capterra
Multiple customers who have been with the platform since the DEAR Systems days report recurring, significant price increases after locking in their workflows and integrations. Once you're embedded, you have little leverage. Brahmin maintains stable pricing — no surprise renewal bills.
"You think you're signing up at one price, but prices will continue to rise every year. No other third-party app has acted in this manner." — Cin7 Core customer, Capterra
Cin7 Core was built for retail inventory and distribution — DEAR Systems started as an accounting add-on. Manufacturing features are limited at the base plan: multi-level BOMs and MRP require the Pro plan ($599/mo) — neither is available on Standard ($349/mo). Recipe or formula management (critical for food, cosmetics, supplements) is not available at any tier.
"Cin7 is recommended only for companies with straightforward manufacturing needs rather than complex multi-step production operations." — SoftwareConnect analysis
Cin7's Shopify integration has a documented history of reliability issues — orders pulling through blank, stock levels disconnecting, and variant pricing wiped on update. For manufacturers who sell direct-to-consumer through Shopify, an unreliable sync creates real inventory errors and oversell risk.
"Their Shopify app is a disaster — orders pull through blank and stock disconnects randomly, leading to incorrect inventory values." — Cin7 Core customer, Shopify App Store
The $349/month Standard plan doesn't include MRP or Advanced Manufacturing — those require the Pro plan at $599/month. B2B portal, extra API packs, and additional users beyond the base count add more on top. Manufacturers who need the full stack often find the true monthly cost far exceeds what the pricing page suggests.
"$80K inventory value discrepancy that cannot be explained or fixed for over 12 months with zero support." — Cin7 Core customer, Capterra
Four things manufacturers consistently say they wished they had before switching from Cin7.
Every Brahmin customer gets a real person who knows their account. Average response time is under 15 minutes — tracked, not estimated. You will never spend weeks waiting for a critical support ticket to move while your production is on hold.
Brahmin is built for manufacturers. BOMs, work orders, production scheduling, and lot traceability (on Pro) are part of the platform — not separate modules you pay for on top of a base subscription. Brahmin Pro at $999/month gives you more manufacturing depth than Cin7's Advanced tier plus its add-ons.
Every customer gets a dedicated implementation manager at no extra charge. Average go-live is 3–6 weeks — not a 4-to-12-week paid onboarding package you front the cost for. You're not paying a subscription while still in setup.
Brahmin is independently owned with no VC pressure to extract more revenue from existing customers at renewal. Our pricing philosophy is simple: grow when our customers grow, not before.
Cin7 Core Standard, 5 users, 2 integrations included
MRP and Advanced Manufacturing require Pro ($599/mo); B2B portal extra
Cin7 charges per user beyond base plan count
Multiple customer reports of recurring price increases
Post-acquisition support widely reported as degraded
Cin7 standard plans route to ticket queue
Cin7 sells onboarding as paid packages
Included in Pro via Advanced Manufacturing; not on Standard
Not available on Standard ($349/mo)
Critical for food, cosmetics, supplements — not in Cin7
Cin7 Shopify sync has documented reliability issues
Brahmin native integrations are included on every plan
Cin7 is PE-backed (Rubicon Technology Partners)
Cin7 data sourced from Capterra, G2, and cin7.com. Last updated March 2026.
“Full visibility from purchase order to manufacturing to sales — plus accurate cost of goods. And the support is exceptional.”— Sheldon Ratuski, FLFF
Book a 30-minute demo. We'll show you the software with your actual products — and you'll see the pricing before we get off the call.
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