Question 1

What is Brahmin Solutions?

Accepted Answer

Brahmin Solutions is cloud-based MRP and inventory management software built for small to mid-sized manufacturers. We help 300+ manufacturing businesses track inventory, manage production, and sell across multiple channels—with support that actually picks up the phone.

Question 2

Who is Brahmin Solutions built for?

Accepted Answer

We're built for small to mid-sized manufacturers—typically companies with up to $50M in revenue who need powerful features without the complexity and cost of enterprise ERP systems like SAP or NetSuite.

Question 3

Is Brahmin Solutions cloud-based?

Accepted Answer

Yes. Brahmin Solutions is fully cloud-based. There's nothing to install, no servers to maintain, and your data is accessible from any device with a browser.

Question 4

What industries does Brahmin Solutions serve?

Accepted Answer

We primarily serve manufacturers in food & beverage, cosmetics, supplements, apparel, electronics, and general manufacturing. We also work with wholesale distributors and brands that manufacture and sell direct-to-consumer.

Question 5

How much does Brahmin Solutions cost?

Accepted Answer

Brahmin Solutions starts at $199/month. Pricing scales based on features and users. Unlike some competitors, we don't charge per-transaction fees or nickel-and-dime you with expensive add-ons. See our pricing page for details.

Question 6

Do you charge per order or per transaction?

Accepted Answer

No. We charge a flat monthly fee regardless of how many orders you process. This is different from some competitors who charge per order or per shipment.

Question 7

Is there a free trial?

Accepted Answer

Yes. All plans include a 30-day money-back guarantee — full refund if you're not satisfied. Book a demo to see the software with your actual use case before committing.

Question 8

Do you offer annual pricing?

Accepted Answer

Yes. Annual plans include a discount. Ask your implementation manager for annual pricing details.

Question 9

How long does implementation take?

Accepted Answer

Average implementation is 3–6 weeks with a dedicated implementation manager. We handle data migration from spreadsheets or other systems and train your team — no 6-month enterprise rollouts.

Question 10

Do I get a dedicated implementation manager?

Accepted Answer

Growth and Scale plan customers get a dedicated 1:1 implementation manager from day one—before you even sign the contract. Starter plan customers get structured onboarding resources and access to our 15-minute support team.

Question 11

Can you migrate my data from spreadsheets?

Accepted Answer

Yes. We handle data migration as part of implementation. We'll work with your existing spreadsheets, CSVs, or exports from other systems to get your data into Brahmin accurately.

Question 12

Can you migrate from Katana, Fishbowl, or Cin7?

Accepted Answer

Yes. We have migration playbooks for the most common platforms. We'll map your existing data structure and import your inventory, BOMs, customers, and historical orders.

Question 13

Can I track inventory across multiple warehouses?

Accepted Answer

Yes. Brahmin Solutions supports multi-location inventory tracking, including 3PLs and co-manufacturers. You see real-time stock levels across every location from one dashboard.

Question 14

Is Brahmin Solutions good for food manufacturers?

Accepted Answer

Yes. Brahmin Solutions includes full lot traceability, batch tracking, expiration date management, and recall-readiness features. We serve food, beverage, cosmetics, and supplement manufacturers who need FDA audit-ready tracking.

Question 15

Does it have a B2B customer portal?

Accepted Answer

Yes. The B2B portal lets wholesale customers view inventory, place orders, track shipments, and pay invoices—24/7, without calling your team.

Question 16

Does it work on mobile?

Accepted Answer

Yes. Our mobile app is browser-based and works on any iOS or Android device — no download required. Warehouse staff can receive POs, pick orders, run cycle counts, and ship—all from a phone or tablet with barcode scanning.

Question 17

What integrations does Brahmin Solutions support?

Accepted Answer

Brahmin has native integrations with QuickBooks Online, Xero, Shopify, WooCommerce, BigCommerce, Faire, ShipStation, SPS Commerce, and Brahmin Payments. We also offer Zapier integration for order sync. Our REST API (beta) is available for custom integrations.

Question 18

Does it integrate with QuickBooks?

Accepted Answer

Yes. We support both QuickBooks Online and QuickBooks Desktop. Brahmin syncs invoices, purchase orders, payments, and COGS into your accounting platform automatically.

Question 19

Does it integrate with Shopify?

Accepted Answer

Yes. Our Shopify integration syncs orders, inventory levels, and product data in real-time. You can manage fulfillment from Brahmin and push tracking back to Shopify automatically.

Question 20

Do you have an API?

Accepted Answer

Our API is currently in beta. If you have a custom integration need, contact us and we'll work with you directly — we've connected plenty of tools outside our pre-built list.

Question 21

How is Brahmin Solutions different from Katana or Cin7?

Accepted Answer

Three main differences: (1) Support that responds in 15 minutes vs. days, (2) Simpler interface without the bloat, and (3) Transparent pricing without per-order fees. We're built specifically for growing manufacturers who need powerful features without enterprise complexity.

Question 22

What does "15-minute support response" mean?

Accepted Answer

Our average response time for support tickets is 15 minutes during business hours. This is measured and tracked. You're not submitting to a ticketing black hole—you're reaching a team member who knows your account.

Question 23

Is support available 24/7?

Accepted Answer

Yes. We offer 24/7 human support—not a chatbot. After-hours support is handled by on-call team members for urgent issues.

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